Skip to content
Terms and Conditions
Read the KeyStoneHats terms for UK trade enquiries, including minimum quantities, sample approval, artwork permissions, payment and delivery quotations.
Last updated 11 November 2026
These terms explain how UK businesses can use keystonehats.uk to request custom headwear from KeyStoneHats CO., Ltd in Dongguan, China.
From enquiry to confirmed order
Sending a brief or starting a WhatsApp conversation requests a quotation. It does not place an order. Before committing, check the written quotation for the style, quantities, decoration, currency, payment schedule, delivery basis and any expiry date.
The terms agreed in writing for your particular order, including the accepted specification and delivery arrangements, take precedence over general information on this website. If a detail differs between the quote and your purchase order, ask us to resolve it in writing before proceeding.
Minimum quantities and samples
Our minimum is 100 pieces per style, with at least 50 pieces per colour. For example, 50 navy and 50 black caps of the same style meet the minimum.
A sample costs US$100 per style. Allow 7–10 days for sampling. Ask us to confirm when this period starts, the courier charge and the estimated transit time to your UK address. Bulk production and freight have separate schedules.
Artwork and sample approval
Supply logos, typefaces and other artwork that you own or have permission to reproduce on the headwear. If you are a merchandise agency, check that your client’s permission covers the quantities and intended use. We use the supplied files to quote, sample and manufacture the design you request.
Check the physical sample for fit, fabric, colour, logo dimensions and position, labels and fastening. Record any amendments and approve the final specification in writing before bulk production. A change after approval may affect cost or delivery. Ask for a revised quotation and schedule.
Payment and UK delivery
We accept bank transfer and PayPal. Check the invoice for the beneficiary, currency, amount and due date. If payment instructions change, verify them with the factory using the contact details on this site.
You can request a factory collection price or a Delivered Duty Paid (DDP) quotation to a named UK address. Give the full postcode and confirm the named delivery point, freight, import duty and import VAT treatment in writing. Tell us before ordering if goods must arrive by a fixed event date.
Changes, cancellations or a delivery problem
For a change or cancellation, contact us with your order reference. We will check whether materials have been purchased or cutting, embroidery or other work has begun, then explain the options and any costs under your agreed order terms.
If cartons arrive damaged or the goods differ from the approved sample, email info@keystonehats.com with the order reference, affected quantities, photographs and carton labels. Keep the packaging and sample while we review the issue against the agreed specification.
Contact and related policies
Send quotation or order questions through our trade enquiry page or email info@keystonehats.com. Our factory address is No. 6, 4th Street, Puxin 1st Road, Puxin Village, Shipai Town, Dongguan, China. See our Privacy Policy for how we handle business contact details and artwork.